Terms of Service

By creating an account or using Directly (the “Service”), you agree to these Terms. If you don't agree, don't use the Service.

Directly is a multi-tenant SaaS platform that lets vacation rental property managers operate a direct-booking marketing website connected to their existing Property Management System (PMS). We do not process payments, handle guest bookings, or store payment card data — bookings are handed off to your PMS for fulfillment.

You're responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately if you suspect unauthorized access.

You retain ownership of property listings, photos, branding, and other content you upload or sync to the Service. By uploading, you grant us a non-exclusive license to display, store, and process that content solely to operate the Service for you.

• No unlawful, infringing, or fraudulent listings.
• No attempts to disrupt or reverse-engineer the Service.
• No collection of personal data from guests beyond what's necessary to operate your business.
• No spam through the newsletter or contact features.

Paid plans renew automatically until cancelled. You can cancel from the Billing tab. Refunds are issued at our discretion; see the Billing tab for plan details.

The Service integrates with third-party tools you connect (PMS providers like Hospitable or Hostaway, mailing list services like Mailchimp, review aggregators like Elfsight, etc.). Your use of those services is governed by their own terms. We aren't responsible for their availability or behavior.

You can delete your account at any time. We may suspend or terminate accounts that violate these Terms. Upon termination, we'll keep your data for a reasonable window so you can export it, then delete it.

The Service is provided “as-is” without warranties. We don't guarantee uninterrupted availability, error-free operation, or specific business outcomes (bookings, revenue, etc.).

To the fullest extent allowed by law, our liability is limited to the fees you've paid us in the 12 months preceding the claim. We aren't liable for indirect, incidental, or consequential damages.

We may update these Terms; continued use after we post a revision means you accept the change. Material changes will be announced by email or in-app notice.

Questions about these Terms? Email legal@directly.com.